FAQ

We are a team of professional swimmers who are passionate about making swimming easier and enjoyable for everyone. We have two amazing services:

- A great swimming application for iOS and Android with personal training plans and useful swimming content

- Tutorial videos on Social Media (YouTube, Instagram)

We recommend to follow your training on an Apple Watch or print out a pdf. We will soon be adding more wearables for your convenience. Stay tuned!

Note: Using a smartphone in a swimming pool is not recommended.

You can always easily transfer your profile from one device to another. For this, remember to enter your name and email in the settings. For the transfer, please proceed to the Account settings on both devices, copy IDs (which can be found below the email field) and send both IDs to support@swimup.io. We will shortly complete the transfer!

If your phone is lost or damaged please contact us at support@swimup.io with your registered name and email address.

To delete a workout, please proceed to the Calendar and choose the date of the relevant workout. Then you will see the summary of the workout and a button to delete it.

You can always adapt the intensity of workouts by changing the difficulty level in Settings. To do so, please proceed to Settings and select your preferred swimming level.

It is absolutely fine! Please make sure to mark such exercises as "not completed" - our smart algorithm takes this information into account.

Simply install and open SwimUp on your Apple Watch. On your iPhone, select the workout you want to do from the SwimUp app, click the button "Apple watch" and it will be automatically delivered to your Watch. Enjoy your time in the pool!

Initial training in all modes is available for you to try out!

You can fully activate all these amazing modes: Wellness, Technique, Triathlon and Masters.

Train in them all and you will greatly improve your swimming skills and support further content creation by SwimUp!

Please calculate your reps accordingly. E.g. if the workout specifies 4x25, swim 2x50 in your pool.

For iOS devices, information is available in the settings of your iPhone. Click on your profile, then select subscriptions. There you will be able to manage your SwimUp app subscription.

For Android devices, information is available in the PlayStore. Within your PlayStore app, click on your profile in the search bar and go to Payments and Subscriptions. Then, click the Subscription button and you will be able to manage your SwimUp app subscription.

At present, English is supported. Great news: French, German and Spanish are on the way!

Our app promotes a healthy and persistent approach to fitness. Please note that too much intensity may affect your health conditions. Therefore, the amount of workouts per day are limited. Take some rest and continue the next day!